At Ayzal Hassan, every ensemble is crafted with meticulous attention to detail and undergoes quality inspection before dispatch. As our pieces are made to order and produced specifically for each client, we kindly request customers to review all product details, sizing and order information carefully before completing their purchase.
MADE-TO-ORDER & CUSTOM ORDERS
All Ayzal Hassan ensembles are made to order. For this reason, once an order has entered production, it cannot be returned, exchanged or refunded due to a change of mind, personal preference or incorrect size selection.
Custom-sized, personalized or altered orders are specifically produced according to the measurements or requirements provided by the customer and are therefore non-returnable and non-exchangeable.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Every order is carefully inspected before dispatch. In the unlikely event that you receive an item that is damaged, has a verified manufacturing defect, or is different from the item ordered, please contact our Customer Care team within 48 hours of delivery.
Your claim should include:
- Order number
- Description of the issue
- Clear photographs and/or video showing the issue
- Photographs of the original packaging where relevant
Claims submitted after 48 hours of confirmed delivery may not be eligible for review.
ELIGIBILITY FOR EXCHANGE
Where a claim is approved, the item must be:
- Unworn and unused
- Unwashed and unaltered
- Free from fragrances, stains or signs of wear
- Returned with all original tags and packaging intact
Items returned without prior authorization from Ayzal Hassan may not be accepted.
Following inspection, an eligible claim may be resolved through repair, replacement, exchange, store credit or refund, depending upon the nature of the issue and availability of the product.
HANDCRAFTED VARIATIONS
Our ensembles may feature hand embroidery, zardozi, dabka, naqshi, sequins, stones, pearls, resham work and other artisanal techniques.
Minor variations in embroidery placement, embellishment, texture or finishing are a natural characteristic of handcrafted garments and are not considered manufacturing defects.
Similarly, slight variations in colour may occur due to photography, lighting conditions, screen settings, fabric characteristics and dye lots. Such reasonable variations are not considered defects.
SIZE & MEASUREMENT RESPONSIBILITY
Customers are requested to review our Size Guide carefully before placing an order.
For custom sizing, measurements supplied by the customer are considered final. Ayzal Hassan cannot be held responsible for fitting issues resulting from inaccurate or incorrectly submitted measurements.
Reasonable tailoring tolerances associated with handcrafted and made-to-measure garments may occur.
ORDER CANCELLATIONS
Because production planning may begin shortly after an order is confirmed, cancellation requests should be submitted as soon as possible.
Once production, customization, embroidery, stitching or alteration has commenced, the order cannot be cancelled or refunded.
Any cancellation accepted before production begins remains subject to approval by Ayzal Hassan.
SALE & SPECIAL-ORDER ITEMS
Sale, discounted, personalized, custom-sized and specially commissioned items are final sale and cannot be returned or exchanged, except where a verified manufacturing defect or incorrect item has been delivered.
REFUNDS
Refunds are not offered for change of mind, sizing preference, colour expectations or delays outside our reasonable control.
Where Ayzal Hassan determines that a refund is appropriate for an approved claim, it will be processed through the applicable payment method or another mutually agreed method.
Any applicable banking, payment-processing, currency-conversion, shipping, customs or duty charges may be excluded from the refundable amount where permitted.
RETURN SHIPPING
Customers must contact Ayzal Hassan and receive return authorization before sending an item back.
For an approved claim resulting from an error attributable to Ayzal Hassan, return arrangements will be communicated by our Customer Care team.
Unauthorized returns or parcels sent without prior approval may not be accepted.
INTERNATIONAL ORDERS
International customers are responsible for any applicable customs duties, import taxes or other charges imposed by the destination country.
Customs duties, taxes and related charges are generally non-refundable by Ayzal Hassan.
CONTACT US
For return, exchange or order-related assistance, please contact Ayzal Hassan Customer Care through the official contact information provided on our website.
Please include your order number when contacting us so that we can assist you efficiently.
Ayzal Hassan reserves the right to assess each claim individually and determine the appropriate resolution in accordance with this policy and applicable law.