At Ayzal Hassan, each order is prepared with care to ensure that your ensemble reaches you in excellent condition. We offer delivery across Pakistan and internationally.

Made-to-Order & Processing Time

Our ensembles are Made to Order and require 100% advance payment.

The standard making time is approximately 3–5 weeks from order confirmation and successful payment.

Please note that making time refers to the production of your ensemble and is separate from shipping/transit time.

During peak wedding seasons, festive periods, public holidays or for highly customized and heavily handcrafted pieces, production may require additional time. Where possible, customers will be informed of significant delays.

Pakistan Delivery

Once your order has been completed and dispatched, estimated delivery within Pakistan is:

2–3 working days

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, weather conditions or circumstances beyond our reasonable control.

International Delivery

Once dispatched, estimated international delivery is:

5–12 working days

Actual transit time may vary depending on the destination country, courier service, customs clearance and other circumstances outside Ayzal Hassan’s control.

Order Tracking

Once an order has been dispatched, tracking information may be shared with the customer where available.

Customers are responsible for providing a complete and accurate shipping address, telephone number and other information required for successful delivery.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT or other charges imposed by the destination country are not included unless expressly stated at checkout.

Any such charges are the responsibility of the customer and are determined by the relevant authorities in the destination country.

Ayzal Hassan is not responsible for delays caused by customs clearance.

Delivery Attempts & Incorrect Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate.

Ayzal Hassan cannot be held responsible for delays, failed deliveries or additional charges resulting from an incorrect/incomplete address, incorrect contact information, recipient unavailability or refusal to accept the shipment.

If a parcel is returned to us due to circumstances attributable to the recipient, any additional re-shipping charges may be payable by the customer.

Delays

All production and delivery timelines provided by Ayzal Hassan are estimates.

While we make every reasonable effort to fulfil orders within the stated timeframe, delays may occasionally occur due to handcrafted production, material availability, courier disruptions, customs procedures, public holidays, force majeure or other circumstances beyond our reasonable control.

Damaged or Incorrect Delivery

If your order arrives damaged or you receive an incorrect item, please contact Ayzal Hassan Customer Care within 48 hours of delivery, along with your order number and clear photographs/video of the parcel and product.

Eligible claims will be handled in accordance with our Return, Exchange & Refund Policy.

Contact Us

For questions regarding production, dispatch or delivery, please contact Ayzal Hassan Customer Care using the official contact information provided on our website.

Please include your order number when contacting us so we can assist you efficiently.

Ayzal Hassan reserves the right to update this Shipping & Delivery Policy where necessary.